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Insurance providers now have captured market at international and national level with home and business coverage. A major factor for obtaining new customers is overall customer satisfaction. With our Insurance Call Center Recording Software, you can begin to implement policies and procedures within your company structure to ensure the best possible customer service and communication.

With ASLogger Call Recording software solution your business can reap the benefits of a sales training tool at the tip of your fingers. Listen to calls, grade agent performance, and run reports to see how your overall business performance is doing Meeting the needs of regulatory compliance, a call recorder will provide an opportunity to monitor your agents and discover new opportunities for cross selling and increasing the efficiency of your business operations. If customers requesting specific type of insurance coverage; or different ways to help reduce their overall premiums. Listening and monitoring these calls can help you develop and see current trends.

High Level feature list of "Insurance Call Center Recording Software":

  • Monitor Calls Live and Capture PC Screen Activity
  • On the spot add tagging, rating, and bookmarking
  • Scoring and Grading Calls.
  • Increase Sales and Improve Customer Satisfaction
  • Run Custom Reports and Improve Business Operations.
  • Reduce Your Liability and Ensure Regulatory Compliance.
  • Easy Retrieval of Call Recordings and Data
  • Auto Archive Recordings for Virtually Unlimited Storage
  • Easy Retrieval of Call Recordings and Data
  • Ensured secrecy of recorded data

ASLogger enables insurance call center to successfully address these needs:

  • Respond effectively to billing inquiries, rate quotes and claims
  • Mitigate the risk of fraud and regulatory non-compliance protecting against "he said/she said" customer disputes that may initiate unnecessary refunds or legal action.
  • Increase customer wallet-share and improve collections
  • Enhanced superior customer service
  • Improved customer loyalty and maximized revenue generation through more effective cross-selling and upselling efforts resulting from ongoing call monitoring, live coaching, training and agent evaluation.
  • Verification of broker or agent transactions conducted over the phone, as well as an accurate and reliable audit trail of verbal commitments, reducing the amount of customer paperwork.

For complete detail about Insurance Call Center Recording Software please visit ASLogger Product page

Operating System:

  • Windows 8, Windows 7, Windows Vista, Windows XP, Windows 2003, Windows 2000