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Utility companies do need to deal with different establishment regularly may it be customers paying their bills, launching a new service, or dispatching a work order for a repair or maintenance; all of these interactions usually occur over the phone. Growing call volumes and the need to improve customer service standards have prompted many utilities to leverage call recording technology within their operations to efficiently monitor, evaluate and measure the performance of agents, especially as industry deregulation drives competition.

ASLogger Call Recording solution can record and monitor these valuable verbal transactions to help increase your overall customer satisfaction and business efficiency.

With ASLogger solution you can combine various departments (Billing, Customer Service, Dispatch and Field Technicians) into one centralized recording location. This allows management to easily access data and call recordings from one location. Monitor and grade incoming and outbound calls. Verify information relayed and received to ensure proper communication. With screen capture enabled, you can eliminate costly data entry errors, verify billing data or review work orders. All data can be easily retrieved with powerful built in search filters.

  • Easy Retrieval of Recordings to ensure proper communication
  • Auto Archive Recordings for appraisal of work orders
  • Record Live Phone Calls.
  • Monitor Calls Live and Capture PC Screen Activity
  • On the spot add tagging, rating, and bookmarking
  • Scoring and Grading Calls.
  • Run Custom Reports and Improve Business Operations.
  • Reduce Your Liability and Ensure Regulatory Compliance.
  • Powerful search filters for easy retrieval of recording data.
  • Ensured secrecy of recorded data

Easily access data and call recordings from one location. Monitor and grade incoming and outbound calls. Verify information relayed and received to ensure proper communication. With screen capture enabled, you can eliminate costly data entry errors, verify billing data or review work orders.

ASLogger call recording solution can improve efficiency across multiple Public Utilities, including:

  • Coalescing Departments: ASLogger can combine various departments including i.e Billing, Customer Service, Dispatch and Field Technicians) into one centralized recording location.
  • Customer Service and Billing: ASLogger Call recording solutions help supervisors confirm that agents receive and relay the correct information, such as account numbers, payment information and service-related issues.
  • Training and Development: ASLogger live call monitoring, coaching, evaluating and reporting functionality, provides utilities with a complete personnel communications development system.
  • Dispatch Monitoring: ASLogger recording capabilities enables capture of dispatch center telephone and radio communications, providing a clear and complete history of all critical calls, such as a service outage or emergency repair request, can quickly be played back to confirm vital details.
  • Regulatory Compliance: Utilities are faced with a countless regulations, from the federal government to the local bodies. As a result, transactions and responses must be effectively documented via call recording to ensure compliance, pass audits and help resolve allegations of improper actions.
  • Ordering Information: Utilities order significant quantities of materials in order to sustain their operations. In the event of a dispute, a call detailing a specific order can quickly be retrieved and highlighted to clarify or prove what was actually ordered.
  • Agent Staffing Levels: ASLogger reporting functionality enables identification of when and from where the greatest volume of calls is occurring. Having a more complete understanding of call volume trends allows management to allocate agent resources more efficiently.
  • Centralized Storage: ASLogger provides a perfect solution for recording multiple locations and then centralizing all of your information to one server. Allowing a central office to monitor your entire region.

For complete detail please visit ASLogger Product page

Operating System:

  • Windows 8, Windows 7, Windows Vista, Windows XP, Windows 2003, Windows 2000