ASLogger call center recording solution is the consistent, intuitive system for recording and evaluating how all calls are handled enables you to provide agents with the tools they need to deliver first-rate customer service. Call centers rely greatly on increasing sales or improving customer satisfaction. Call centers need to record calls for compliance to random call sampling for quality monitoring. By recording your calls, you can review, grade, and extract the recordings for sales training to your agents.
- Browser based solution to access recordings and live calls easily.
- Live Monitor Calls and Capture PC Screen Activity.
- On the spot add call tagging, rating, and bookmarking.
- Scoring and Grading Calls.
- Run Custom Reports and Improve Business Operations.
- Reduce Your Liability and Ensure Regulatory Compliance.
- Easy Retrieval of Call Recordings and Data.
- Auto Archive Recordings for Virtually Unlimited Storage.
- Unlimited Tests for Training and Quality Control.
ASLogger offer many benefits to Call Centers, including:
- Ensured successful campaigns by grouping all of your calls made in the campaign for tracking and grading purposes setting up and assigning campaigns to particular agents. If your call center is running particular marketing campaigns for another company, with our recording software you can provide access to their campaign, providing the customer access to listen to and monitor how their particular campaign is running.
- Performance monitoring of particular agents having the owners listens to and monitor how their particular campaign is running.
- Training call centers agents using call recordings. You can review, grade, and extract the recordings for sales training purposes. Listen to calls and monitor your agent's communication with your customers. Use recorded calls to assist in training sessions and improve service and your business' bottom line.
- Accommodation of Call Center seating. With ASLogger recording you have the ability to adjust and configure your particular seating arrangement within your call center. If you have a fixed or dynamic seating arrangement, ASLogger Call Recording software can accommodate you. With the Call Center Seating module, you can have your agents check-in at one dedicated PC, assuring that all recorded calls are assigned to the correct agent.
- Windows 8, Windows 7, Windows Vista, Windows XP, Windows 2003, Windows 2000